All reservations are non-refundable if canceled by the customer, unless the cancellation is requested with more than 30 days notice. We strongly advise that the customer has their own travel insurance policy in case the customer needs to cancel the tour at the last-minute due to medical reasons. Customer complaints will be taken seriously but shall not be cause to receive a refund. If the tour is cancelled by the operator due to safety concerns the guest will receive a full refund - tours are not cancelled due to rain. Please ensure that you read and understand the cancellation policy before making a reservation.
Read the Full Cancelation PolicyWe're a local tour company based on the Phi Phi Islands. This allows us to sell our tours at market rates! So rest assured that when you book with us, you're guaranteed the lowest possible price. If you think we've made a mistake, and you've found the same tour being sold online for a lower price, let us know. We're so confident in our value that if you find the same tour sold online for less, we won't just match it; we'll refund DOUBLE (x2) the price difference!
Read the Full Terms and ConditionsAll our tours are considered outdoor activities and do not get cancelled due to rain. Tours will be cancelled only if sea conditions, wave heights, or sea swell are deemed as unsafe by the National Parks Departments. If the tour is operating as normal but you choose to cancel outside of the agreeable period then no refunds will be issued.
Read the Full Weather PolicyThe minimum age to partake in any of our tours is three (3) years old. Our tours are not suitable for infants. The maximum age is seventy years old. Those aged between sixty and seventy must have their own travel insurance. All travellers must be in good physical health. Pregnant individuals, those with heart or back problems, are not permitted to book any tours - no exceptions. Travellers with disabilities needing assistance should contact us before booking to ensure suitability.
All tours sold by Phi Phi Island Tours Company include standard accident insurance as required by Thai Law. The provided insurance meets all legal requirements, although coverage is limited to catastrophic events. It does not protect against personal injuries, damage to personal belongings, or cancellations due to illness. We strongly recommend that travellers obtain their own travel insurance for additional coverage. Safety Wing Thailand is our recommended provider, allowing coverage to be purchased even during a trip.
Buy Travel Insurance for ThailandWe ask that travellers keep an open mind when booking tours in this region, it's important to understand that some things are out of our control. We cannot control the weather, if you're travelling in the rainy season; rain is expected. We cannot control the animals, there is no guarantee you will see Reef Sharks, Turtles, Monkeys, Glowing Plankton or any other creature. We cannot control other people; our tours visit popular destinations and crowds are expected, especially during the peak season months. We cannot control the tides or the ocean, and on occasion some locations will be inaccessible.
Please take a moment to ensure the start location of a tour that matches the location you'll be staying. For tours which start on Koh Phi Phi, you must arrange your own transport and accommodation to the island. Phi Phi and Phuket are not the same place. If you stay in Phuket please do not book tours which start on Phi Phi. Refunds are not provided for reservations booked with an incorrect start location.
Longtail Boat Captains cannot speak English. Guided tours offer the best experience with a knowledgeable, licensed English-speaking guide who can provide detailed information about the sights. Unguided tours are more budget-friendly but are operated by local boat captains who can only speak very basic English, and will not be able to provide information about the places you visit.
We strive to visit all the locations mentioned; however, it is not always possible, and we cannot guarantee that we will visit every location each day. We cannot control nature or the sea—low tides may prevent access to certain places like Pileh Lagoon, and sea conditions might sometimes require us to skip a spot for safety reasons. Kindly understand that no refunds can be offered if we are unable to visit a specific location.
Ages 12-70
Ages 3-11
Book at least 24 hours in advance for a 50% discount
All reservations are non-refundable if canceled by the customer, unless the cancellation is requested with more than 30 days notice. We strongly advise that the customer has their own travel insurance policy in case the customer needs to cancel the tour at the last-minute due to medical reasons. Customer complaints will be taken seriously but shall not be cause to receive a refund. If the tour is cancelled by the operator due to safety concerns the guest will receive a full refund - tours are not cancelled due to rain. Please ensure that you read and understand the cancellation policy before making a reservation.
Read the Full Cancelation PolicyWe're a local tour company based on the Phi Phi Islands. This allows us to sell our tours at market rates! So rest assured that when you book with us, you're guaranteed the lowest possible price. If you think we've made a mistake, and you've found the same tour being sold online for a lower price, let us know. We're so confident in our value that if you find the same tour sold online for less, we won't just match it; we'll refund DOUBLE (x2) the price difference!
Read the Full Terms and ConditionsAll our tours are considered outdoor activities and do not get cancelled due to rain. Tours will be cancelled only if sea conditions, wave heights, or sea swell are deemed as unsafe by the National Parks Departments. If the tour is operating as normal but you choose to cancel outside of the agreeable period then no refunds will be issued.
Read the Full Weather PolicyThe minimum age to partake in any of our tours is three (3) years old. Our tours are not suitable for infants. The maximum age is seventy years old. Those aged between sixty and seventy must have their own travel insurance. All travellers must be in good physical health. Pregnant individuals, those with heart or back problems, are not permitted to book any tours - no exceptions. Travellers with disabilities needing assistance should contact us before booking to ensure suitability.
All tours sold by Phi Phi Island Tours Company include standard accident insurance as required by Thai Law. The provided insurance meets all legal requirements, although coverage is limited to catastrophic events. It does not protect against personal injuries, damage to personal belongings, or cancellations due to illness. We strongly recommend that travellers obtain their own travel insurance for additional coverage. Safety Wing Thailand is our recommended provider, allowing coverage to be purchased even during a trip.
Buy Travel Insurance for ThailandWe ask that travellers keep an open mind when booking tours in this region, it's important to understand that some things are out of our control. We cannot control the weather, if you're travelling in the rainy season; rain is expected. We cannot control the animals, there is no guarantee you will see Reef Sharks, Turtles, Monkeys, Glowing Plankton or any other creature. We cannot control other people; our tours visit popular destinations and crowds are expected, especially during the peak season months. We cannot control the tides or the ocean, and on occasion some locations will be inaccessible.
Please take a moment to ensure the start location of a tour that matches the location you'll be staying. For tours which start on Koh Phi Phi, you must arrange your own transport and accommodation to the island. Phi Phi and Phuket are not the same place. If you stay in Phuket please do not book tours which start on Phi Phi. Refunds are not provided for reservations booked with an incorrect start location.
Longtail Boat Captains cannot speak English. Guided tours offer the best experience with a knowledgeable, licensed English-speaking guide who can provide detailed information about the sights. Unguided tours are more budget-friendly but are operated by local boat captains who can only speak very basic English, and will not be able to provide information about the places you visit.
We strive to visit all the locations mentioned; however, it is not always possible, and we cannot guarantee that we will visit every location each day. We cannot control nature or the sea—low tides may prevent access to certain places like Pileh Lagoon, and sea conditions might sometimes require us to skip a spot for safety reasons. Kindly understand that no refunds can be offered if we are unable to visit a specific location.
